Academica – 2010, 224 p. ISBN: 8776758141, 9788776758141. This textbook is intended for higher education and practitioners. The book is a guide to how companies can improve their business processes to represent that achieve business gains. The book is structured according to the general course, as process improvement projects follows. Below discussed among other topics: flow...
Emereo Pty Ltd ., 2008. - 167 p. Service Catalog Management is a key component of the ITIL Framework. Carefully planned and documented IT Service Management (ITSM) processes are becoming an increasingly important component in the delivery of higher customer satisfaction. The Service Catalog Process Management Templates and Examples Workbook provides a wide variety of resources...
Smashing Magazine, 2014. — 176 p. — ISBN: 978-3-94454064-1. Nothing is more frustrating than stubborn management entangled in dated workflows and inefficient processes. That's why we created Digital Adaptation, a new practical book on how to help senior management understand the Web and adapt the business, culture, teams and workflows accordingly. No fluff, no theory ” just...
2nd Edition. — CRC Press, 2011. — 180 p. — ISBN: 978-1-4398-9127-8 The bestselling first edition of this influential resource has been incorporated into the curriculum at forward thinking colleges and universities, a leading vocational technical institute, many in-house corporate continuous improvement approaches, and the United Nations’ headquarters. Providing a complete and...
Idea Group Publishing – 1998, 704 p. ISBN: 1878289292, 9781878289292 This book was conceived during a period of tumultuous change in the global business environment. Corporations were undergoing massive restructuring. Global competition, sluggish economies and the potential offered by emerging technologies were pushing firms to fundamentally rethink their business processes....
4th Edition. — Morgan Kaufmann, 2019. — 516 p. — ISBN: 978-0-12-815847-0 This book, Fourth Edition, provides a balanced view of the field of business process change. Bestselling author and renowned expert in the field Paul Harmon offers concepts, methods, cases for all aspects, and phases of successful business process improvement. Students and professionals alike will benefit...
2nd ed. John Wiley & Sons, Inc., 2009. – 338 p. Introduction. Pinocchio and the World of Business What Is This Thing Called Process Mapping? Process Identification Information Gathering Interviewing and Map Generation Map Generation: An Example Analysis Map Analysis: An Example Pitfalls and Traps Customer Mapping RACI Matrices Enterprise Risk Management and Process Mapping...
Springer International Publishing, 2019. — 155 p. — ISBN: 978-3-319-91390-2, 978-3-319-91391-9 This book conceptualises and develops crowdsourcing as an organisational business process. It argues that although for many organisations crowdsourcing still implies an immature one-off endeavour, when developed to a more repeatable business process it can harness innovation and...
Woodhead, 1999 — 208 p. This book delivers the latest developments in object technology and their impact in computing systems re-engineering. Object-Oriented programming is here shown to pro support for constructing large scale systems, cheaply built and with reusable components, adaptable to changing requirements, efficient and cost effective techniques. Internationally...
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