Andrews Jean, Shelton Joy, Pierce Nicholas. CompTIA A+ Guide to Information Technology Technical Support

11th Edition. — Cengage Learning, 2023. — 1164 p. — ISBN: 978-0-357-67416-1.Using a step-by-step, highly visual approach, Andrews/Dark Shelton/Pierce’s best-selling CompTIA A+ GUIDE TO IT TECHNICAL SUPPORT, 11th edition, teaches you how to work with users as well as install, maintain, troubleshoot, and network computer hardware and software. Ensuring you are well prepared for 220-1101 and 220-1102 certification exams, each module covers core and advanced topics while emphasizing practical application of the most current technology, techniques, and industry standards. You will study the latest hardware, security, Active Directory, operational procedures, basics of scripting, virtualization, cloud computing, mobile devices, Windows 10, macOS, and Linux. Digital lab manuals, live virtual machine labs, simulations, auto-graded quizzes, and interactive activities provide additional preparation for the certification exam — and your role as an IT support technician or administrator.