Rust R.T., Huang M.-H. The Feeling Economy: How Artificial Intelligence Is Creating the Era of Empathy

Palgrave Macmillan; Springer, 2021. — 185 p. — ISBN10: 3030529762.As machines are trained to “think,” many tasks that previously required human intelligence are becoming automated through artificial intelligence. However, it is more difficult to automate emotional intelligence, and this is where the human worker’s competitive advantage over machines currently lies. This book explores the impact of AI on everyday life, looking into workers’ adaptation to these changes, the ways in which managers can change the nature of jobs in light of AI developments, and the potential for humans and AI to continue working together.The Physical Economy
The Thinking Economy
The Feeling Economy
TheAgeofEmoji
Jobs That Feel
TheEraofWomen
Politics That Feel
How Education Must Change
AI for Consumers
Management in the Feeling Economy
Moral, Ethical, and Governance Implications
Artificial Creativity
AI for Feeling
Beyond the Feeling Economy