Nunnally Brad, Farkas David. UX Research: Practical Techniques for Designing Better Products

O’Reilly Media, 2016. — 256 p.One key responsibility of product designers and UX practitioners is to conduct formal and informal research to clarify design decisions and business needs. But theres often mystery around product research, with the feeling that you need to be a research Zen master to gather anything useful. Fact is, anyone can conduct product research. With this quick reference guide, youll learn a common language and set of tools to help you carry out research in an informed and productive manner.This book contains four sections, including a brief introduction to UX research, planning and preparation, facilitating research, and analysis and reporting. Each chapter includes a short exercise so you can quickly apply what youve learned.