Murphy Peter, Ferry Laurence, Glennon Russ, Greenhalgh Kirsten. Public Service Accountability

Springer International Publishing; Palgrave Macmillan, 2019. — 153 p. — ISBN: 978-3-319-93383-2, 978-3-319-93384-9.How we manage public services and hold them to account is critically important. Yet austerity, recent changes to accountability frameworks, and the loss of the Audit Commission have created a huge deficit in our understanding of how well services are delivered. The time is thus right to re-examine the state of our vital public services, as well as how we can make them more accountable. This book reopens the debate on what accountability means and provides unique insights into an increasingly complex organizational landscape. It presents a new and innovative way of evaluating public services that should be of use to academics and public servants alike. Synthesising empirical work across local government, health and social care, the police, and fire services, this book also explores the relationship between financial and performance accountability and makes the case for the need for a distinctive sense of public service accountability.But What Is Accountability?
Our Evaluative Model
Local Government
Health and Social Care
Police
Fire and Rescue
Public Service Accountability — Some Reflections