ISO 9004-2018 Fourth edition Quality management - Quality of an organization - Guidance to achieve sustained success

Publisher: ISO copyright office Ch. de Blandonnet 8 CP 401
Published in Switzerland
Publish Date: 2018-08-15
Pages: 59
Language: English
Reference Number: ISO 9004:2018(E)
ICS: 03.120.10; 03.100.70
TC/SC: ISO/TC 176/SC 2
This document provides guidance for organizations to achieve sustained success in a complex, demanding and ever-changing environment, with reference to the quality management principles described in ISO 9000:2015. Where they are applied collectively, quality management principles can
provide a unifying basis for an organization’s values and strategies.