Harris P.R., Moran R.T., Moran S.V. Managing cultural differences: Global leadership strategies for the 21st century

7th edition. — Butterworth-Heinemann, 2007. — 732 p.This new edition of a business textbook bestseller has been completely updated. In particular, the book presents a fuller discussion of global business today. Also, issues of terrorism and state security as they affect culture and business are discussed substantially. The structure and content of the book remain the same, with thorough updating of the plentiful region and country descriptions, demographic data, graphs and maps. This book differs from textbooks on International Management because it zeroes in on culture as the crucial dimension and educates students about the cultures around the world so they will be better prepared to work successfully for a multinational corporation or in a global context.Foreword by Lewis B. Campbell, Chairman, President and Ceo, textron Inc.b]Cultural Impacts on Global Management[/b]Global leaders and culture
Culture and Its Characteristics, Systems Approach to Culture, Key Cultural Terminology, Global Leaders as Influencers, Cultural Understanding and Sensitivity, Cross-Cultural Learning, Global Transformations, Key Concepts for Global Leadership, Global Organizations
Global leaders and communications
Cultural Differences as Communication Resources, Global Communication, Cultural Factors in Communication, Communication Keys — Low/High Context and Listening, Attribution, Variables in the Communication Process, International Body Language, Guidelines for English and Foreign Languages, Technology and Intercultural Communication, Handling Two Swords at the Same Time — A Global Shift
Global leadership in negotiations
Conflict Resolution and Negotiations, Negotiating Across Cultures, Assumptions and Negotiating, Example of “Cultural Baggage”, Framework for International Business Negotiations, The Price of Failed Negotiations
Global leaders and the changing knowledge culture
Changes in Life Spaces, Leadership in a Knowledge Culture, Leadership in Changing Organizational Culture, Managing the Knowledge Culture
Global leaders learn from other management systems
Global Study of Management, Challenges in International Management, Strategic Collaborations and Mergers
Women as leaders in global business
Current Status of Global Women Managers, Global Cultural Stereotypes About Women Leaders, Stereotypes Can Invariably Lead to Organizational Barriers Hindering the Advancement of Women, Women and Overseas, Expatriate Assignments, Balancing Work and Family, Company Initiatives to Break the Glass Ceiling, Selected Woman Managers’ Views, The Future of Women in Leadership Positions
Managing diversity in the global work culture
Defining Cultural Diversity, People on the Move, Globalization and Diversity, A macrosystemic Perspective on Organizational Diversity, A microsystems Perspective, Empowering Workers
Effective performance in the global marketplace
Global Human Performance, Ethical Behavior in the Global Workplace, Culture, Management, and Technology Transfer
Leadership in creating cultural synergy
Understanding Synergy’s Implications, Cross-Cultural Conflict and Cultural Synergy, Synergy in Organizational Culture, Synergy in Global Organizations, Synergistic Team Management, Synergy Among Professionals, Transitioning into the Knowledge Culture
Managing transitions and relocations in the global workplace
Saga of My Brazilian Adventure, This Was My Arrival in Brazil, Coping With Transitional Challenges, Relocation Challenges, Fostering Acculturation, Business Etiquette and Protocol AbroadRegional Culture SpecificsDoing business with Middle Easterners
Middle East Overview, Characteristics of Arab Culture, Cultural Aspects of Egypt and Saudi Arabia, Saudi Arabia, Cultural Capsules of Other Middle East Countries, Middle East Business Customs and Protocol, Synergy: Middle East Hope
Doing business with Latin Americans
Latin American Overview, Mexico, Central American States, South American Cultural Development, Brazil, Argentina, Latin American Cultural Themes, Challenges for Pan American Cooperation
Doing business with Asians and Australians
Central and South Asian Countries, Australia, New Zealand, China, Hong Kong, India, Indonesia, Japan, Malaysia, Pakistan, The Philippines, Singapore, South Korea, Taiwan, Thailand, Vietnam
Doing business with Europeans
European Diversity and Synergy, Western Europe, Great Britain, Ireland, France, Spain, Other Western European Cultures, Germany, Poland, Other
Central European Cultures, Southeastern Europe, Italy, East Europe/Eurasia, Russia, Turkey
Doing business with Africans
Insights into Pan Africa, Cultural Characteristics of Africans, Cultural Specifics by Geographic Regions, North Africa, Morocco, East Africa, Kenya, West Central Africa, Nigeria, Southern Africa, South Africa, Prospects for Pan African Synergy
Doing business with North Americans
Pan American Management Perspectives, Northern America’s Indigenous People, Profile of Canada, The United States of America
Epilogue

About the authors