Parmenter D. Key Performance Indicators (KPI): Developing, Implementing, and Using Winning KPIs

Wiley, 2010. — 322 p.
Second Edition
An in-depth look at how to create and use key performance indicators (KPIs), from the King of KPIs – now updated and expanded!By exploring measures that have transformed businesses, David Parmenter has developed a methodology that is breathtaking in its simplicity and yet profound in its impact. Now in an updated and expanded Second Edition, Key Performance Indicators is a proactive guide representing a significant shift in the way KPIs are developed and used, with an abundance of implementation tools, including:The four foundation stones that lead the development and use of KPIsA 12-step model for developing and using KPIs with guidelines A KPI resource kit including worksheets, workshop programs, and questionnairesA new and pragmatic approach to finding critical success factorsOver 300 performance measuresImplementation variations for small to medium enterprises and not-for-profit organizationsNew implementation short cutsHow to brainstorm performance measuresTemplates for reporting performance measuresA resource kit for a consultant who is acting as a coach / facilitator to the in-house project teamNow including a discussion of critical success factors, as well as new chapters that focus on implementations issues and 'how to sections' on finding your CSFs and brainstorming the performance measures that report progress within the CSFs, Key Performance Indicators, Second Edition will help you identify and track your organization's KPIs to ensure continued and increased success.