Oxford Business English Skills, Oxford University Press, 110 p. Handbook for the study of business communication by telephone. Contains an introduction. 10 sections: First contacts the right person an unexpected call what’s the message handling information communication breakdown making plans solving problems handling complaints closing the call, Listening typescript, answer key, video script,
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Longman, 2003. — 90 p. The books in this series present and practice spoken English and practical writing for everyday communication; they feature key words and expressions which help you in a wide range of work situations. The target language is introduced through short dialogues and texts, and developed in language notes and practice exercises.
Telephone conversations in English. Learnwell Oy, 2007 31 p. Telephone etiquette textbook. Offers various situations, and the necessary typical phrases. General Telephone etiquette Suggestions for… Answering the phone, introduction Asking for someone Someone is not at the number you called Transferring a call The person has another call The person is unavailable / availability...
Macmillan, 2002. — 274 p. OCR. Business Grammar Builder helps students improve both their grammar and Business English vocabulary. It is designed for students studying at intermediate level or higher and can be used both in the classroom and for self-study. 50 units of clearly structured grammar explanations with graded practice exercises set in business contexts Low to high...
Essential Telephoning in English is a short skills course for adult learners of Business and general English. Its 11 core units cover a wide range of communication skills such as beginning and ending a call, taking messages, dealing with problems, making appointments and communicating information. The course enables learners to check their progress with three consolidation...
Macmillan Education, ISBN: 1405082216, 2006-03-21, MP3/PDF, 70 Mb. Telephone English trains students to use the telephone confidently and effectively in the course of their work. In addition to teaching language common to all business phone calls, Telephone English prepares students for dealing with specific situations in the business context in which they operate.
Publisher: Oxford University Press. Publication date: 24 April 2007. Number of pages: 64. Format / Quality: PDF. Size: 20 MB. English for Telephoning is part of the EXPRESS SERIES. It is the ideal quick course for anyone who needs to make effective telephone calls in a business context. It can be used to supplement a regular coursebook, on its own, as a stand-alone intensive...
