Charvet Shelle Rose. Words that change minds: mastering the language of influence

Dubuque: Kendall Hunt Publishing, 1995. – VI, 202 p. - ISBN: 0-7872-0803-5Based on Language and Behaviour Profile (LAB Profile) - a tool which makes possible the prediction of a person's language in everyday conversation and how they will behave in a given situation - this text is for professionals who need to understand and influence behaviour in order to succeed.