UN E-Government Survey 2012. E-Government for the People

Today, Powerful new technologies can be used to advance sustainable development for all people across the world while including them in the process. In particular, e-government can be an engine of development for the people. In delivering e-government for the people, public services are designed to be responsive, citizen-centric and socially inclusive. Governments also engage citizens through participatory service delivery processes. The evidence base for the latter is strengthened by recent progress in e-government in a growing number of countries where citizens are both users and co-producers of public services.