Hall M.G. Problem Management: An implementation guide for the real world

Swindon: BCS Learning & Development Ltd., 2015. — 192 p. — ISBN: 9781780172415, 9781780172422, 9781780172439, 9781780172446, 1441451471, 1780172419, 1780172427, 1780172435Problem management is the IT service management process that tends to return more benefits more quickly than any of the others. This book offers real-world guidance on all aspects of implementing and running an effective problem management function. It gives IT practitioners, consultants and managers the tools to add real value to their businesses.
Abstract: Problem management is the IT service management process that tends to return more benefits more quickly than any of the others. This book offers real-world guidance on all aspects of implementing and running an effective problem management function. It gives IT practitioners, consultants and managers the tools to add real value to their businesses.