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Chee Daniel James. Communicate in English on the Telephone - Trainee Manual

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Chee Daniel James. Communicate in English on the Telephone - Trainee Manual
Asian, 2012. — 119 p.
Communicating via telephone can be a very difficult task for non-native English speakers, even sometimes for native English speakers. There are so many different dialects, local words/phrases, and accents. There are some common phrases and words that are used. There are some common basic words and phrases that are commonly used to conduct a telephone conversation.
The telephone a very useful means of communications, but what happens when the telephone is not working correctly. This can put a ESL speaker in a difficult situation. Here are some basic and common phrases that can be helpful in such a situation.
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Telephone conversations in English. Learnwell Oy, 2007 31 p. Telephone etiquette textbook. Offers various situations, and the necessary typical phrases. General Telephone etiquette Suggestions for… Answering the phone, introduction Asking for someone Someone is not at the number you called Transferring a call The person has another call The person is unavailable / availability...
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Comfort Jeremy. Effective Telephoning

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Oxford Business English Skills, Oxford University Press, 110 p. Handbook for the study of business communication by telephone. Contains an introduction. 10 sections: First contacts the right person an unexpected call what’s the message handling information communication breakdown making plans solving problems handling complaints closing the call, Listening typescript, answer...
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Essential Telephoning in English is a short skills course for adult learners of Business and general English. Its 11 core units cover a wide range of communication skills such as beginning and ending a call, taking messages, dealing with problems, making appointments and communicating information. The course enables learners to check their progress with three consolidation...
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Hughes John. Telephone English

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Macmillan Education, ISBN: 1405082216, 2006-03-21, MP3/PDF, 70 Mb. Telephone English trains students to use the telephone confidently and effectively in the course of their work. In addition to teaching language common to all business phone calls, Telephone English prepares students for dealing with specific situations in the business context in which they operate.
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Smith David Gordon. English for Telephoning: Student's Book

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Publisher: Oxford University Press. Publication date: 24 April 2007. Number of pages: 64. Format / Quality: PDF. Size: 20 MB. English for Telephoning is part of the EXPRESS SERIES. It is the ideal quick course for anyone who needs to make effective telephone calls in a business context. It can be used to supplement a regular coursebook, on its own, as a stand-alone intensive...
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