SPSS Inc. 1989, 2010. Direct Marketing Manual for IBM SPSS 19.0 / 117 p. in English.
Part I: User’s Guide
Direct Marketing
RFMAnalysis
Cluster analysis
Prospect profiles
Postal Code Response Rates
Propensity to purchase
Control Package Test
Part II: Examples
RFMAnalysisfrom Transaction Data
Cluster analysis
Prospect profiles
Postal code response rates
Propensity to purchase
A Sample Files
B Notices