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Frequently Asked Questions (FAQ)

In the following categories, you can find answers to questions regarding the website functioning, namely:Also, in the Guides category, notes on various organizational and technical aspects of the website from our moderators and users are presented:Attention!
Before asking a question, please make sure that there is no answer to it in the above categories.
Questions or comments regarding a specific file should be left on the page of this file. When asking a question on this page, be sure to specify the page address (text in the browser address bar) of the specified file.

Comments

on category Frequently Asked Questions (FAQ) #
I had an account in last 3 years but why now the account had disappeared?
on category Frequently Asked Questions (FAQ) #
According to the User Agreement you accepted during sign-up, your account was inactive for 12 months and has been deleted.
on category Frequently Asked Questions (FAQ) #
When I download files 10 points are spent and when I add files 10 points are gained. As far as I can remember I had 100 points when I last checked my account. I do not understand how my points reduced by 5 and became 95. Can you explain?
on category Frequently Asked Questions (FAQ) #
See FAQ: Points no. 7.
on category Frequently Asked Questions (FAQ) #
I am very pleased about letting me download Tschenkeli´s georgische Grammatik! thank you very much! do you have any possibility für Teil 2 too?
on category Frequently Asked Questions (FAQ) #
I've been trying to download a few RAR files but for some reason one of them had no issues whatsoever and the other 2 just won't download at all, they're stuck on 0MB. What can I do to resolve this?
on category Frequently Asked Questions (FAQ) #
Tr to download files again.
There was some technical issue that has been fixed.
on category Frequently Asked Questions (FAQ) #
I just created a new account and is in 0... why?
on category Frequently Asked Questions (FAQ) #
This is not your first account.
on category Frequently Asked Questions (FAQ) #
I wrote this morning a comment about a book that I downloaded that the keys are wrong because they belong to speakout A2+ workbook keys and it doesn´t appear in the comments
on category Frequently Asked Questions (FAQ) #
How many points do I get for each book uploaded by me?
on category Frequently Asked Questions (FAQ) #
See FAQ: Points.
on category Frequently Asked Questions (FAQ) #
Что случилось со старым сайтом?
on category Frequently Asked Questions (FAQ) #
Can I know number of being downloaded to my uploaded file? And Who?
on category Frequently Asked Questions (FAQ) #
You can see the download count in your account section on the list of uploaded files.
A list of users who downloaded your file is not available.
on category Frequently Asked Questions (FAQ) #
By mistake I added a wrong file. How do I delete it.
on category Frequently Asked Questions (FAQ) #
Use "make a proposal" section on your file page.
on category Frequently Asked Questions (FAQ) #
Good afternoon, excellent work you do, thank you very much, I have the doubt to know what happens when I finish my 100 points for downloading, how can I get more? thank you very much for your answer.
on category Frequently Asked Questions (FAQ) #
Please see FAQ: Points.
on category Frequently Asked Questions (FAQ) #
Hi! thank you for your attention. I've just detected an error with the content of a file; Jones Leo. New Cambridge Advanced English (Student's book Audio) Part 2 AUDIO. This file contais exactly the same flies than Jones Leo. New Cambridge Advanced English (Student's book Audio) Part 1AUDIO. Could this be solved, please?
Thanks!
on category Frequently Asked Questions (FAQ) #
I uploaded 3 files in my account. 2 of them were checked and approved by a moderator within 24 hours. But the third file "Everett-Camplin Helen. Grandad's Magic Gadgets" has been waiting for the approval for 3 or 4 days. Will a moderator approve it at all? How much time should a person wait for the approval?
on category Frequently Asked Questions (FAQ) #
Usually, a decision on a file is made within 5 days, depending on the workload of the moderators.
on category Frequently Asked Questions (FAQ) #
Hello, I think I've fulfilled someone's request, but I have not received the awards for it. How would I collect the rewards for that? The request in question is this post and the file I uploaded is this one. Any help would be appreciated, thank you.
on category Frequently Asked Questions (FAQ) #
You should post the comment to that request with a link to your uploaded file at least.
on category Frequently Asked Questions (FAQ) #
Hi, thanks for the FAQ. I just want to ask ‘How do you delete a file that you uploaded?’
Much appreciated,
Qynn
on category Frequently Asked Questions (FAQ) #
Cómo me puedo dar de baja en esta web?
on category Frequently Asked Questions (FAQ) #
Use the appropriate option of the "My account" section.
on category Frequently Asked Questions (FAQ) #
How do I get an audio of a book
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